Frankie Littleford
I help executives and teams deliver results when priorities pile up and people are stretched too thin.
Together, we clarify priorities, make realistic trade-offs and distribute responsibility across the team so performance is sustainable over time.
The Leadership Dilemma
As a senior leader, the pressure rarely comes all at once. It builds.
More priorities.
New initiatives get added, but little comes off the list. The people you trust to deliver keep absorbing more.
More decisions.
Urgent demands keep multiplying. There’s less time to think ahead and prepare your team for what comes next.
More pressure.
Extraordinary effort becomes the norm. There’s less room to lead intentionally and be present outside of work.
I help you examine what needs to change and how the work gets done, so your people are better equipped to deliver.
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JetBlue Founding Leader
Built from startup to scale
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Remote Work Pioneer
Innovated the customer support model
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20+ Years of Leadership
Led people, culture and growth
The Leadership Longevity Blueprint
A practical framework for strengthening how you lead and how your team works together so you can deliver results as demands grow.
Clarity
Decide what matters most, what can wait and who owns what so priorities are clear and work keeps moving.
Capacity
Align commitments with the time, people and resources available, while protecting your capacity to lead.
Connection
Strengthen the trust, candor and collaboration that help teams address problems and follow through together.
Grounded in Self-Leadership
Recognize how pressure shapes your decisions and behavior so you can lead with greater intention.
Built from experience, not theory.
I started my career on the front line and went on to become one of JetBlue’s founding leaders, helping build and scale the people, systems and culture behind one of the airline industry’s most distinctive customer experiences. My responsibilities grew to a $110M annual operating budget and oversight of more than 5,000 people.
Forbes
Featured for JetBlue’s customer service culture, pioneering remote operating model, and customer experience leadership.
Micah Solomon, How JetBlue Topped Its Industry in Customer Service
Stanford Case Study
JetBlue’s innovation model became a case study in identifying and integrating transformative technologies.
Stanford GSB, JetBlue Technology Ventures: Bringing External Innovation In House
Working Together
I work with executives individually or with leadership teams.
We start with a complimentary call to discuss what’s creating the most pressure and what needs to change.
From there, we define the priorities, actions and ways of working that will help you or your team move forward.
Each engagement has an agreed scope, practical actions and a way to assess progress.
FAQ
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We’ll start with a free consultation to understand your leadership goals, current challenges, and desired outcome. From there, we’ll determine the right scope and next steps.
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Pricing is based on the scope of work, level of support, and desired timeline. We’ll discuss options during your consultation and tailor the engagement to your needs.
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Engagement length depends on the outcome and scope we agree on. We establish an initial period of work and review progress together before deciding what comes next.